A Small Issue with Far-Reaching Reputation Implications
Imagine — You’re leaving for a work trip for a big meeting. The Uber arrives on time, and you have plenty of time to get through security and even grab a coffee. Boarding the plane goes flawlessly, and the flight attendant warmly greets you, letting you know everything is on time. You internally rejoice over the small wins.
But as soon as you board the plane, you notice a foul smell. You think, ‘it must be from the plane resting; it’ll get better once we take off.’ However, it doesn’t get better. The odor persists the entire flight, and it’s so bad that multiple people have complained. The plane lands, everyone claps and immediately gets on social media to spread the word about the issue.
You decide to change your return flight to another airline. Now, every time you think of the airline, you think of the rancid smell you endured for five hours on your way to the biggest deal of the year, and you consciously avoid that airline in the coming years.
This may be an extreme example, but smell and memory are highly connected, so it’s not a far-off scenario. And while the story is fake, the problem was very real for a modern-day airline. The plane had a major sealing problem: the carbon-face seal in the auxiliary power unit was routinely leaking, causing cabin odor.
Technetics — Turning Problems into Solutions
The airline first chose to confront the issue with a Technetics’ competitor to save costs. However, the competitor’s seal didn’t resolve the problem. So, why would this airline trust yet another seal solution provider? It’s simple: Our reliability and quality are unmatched.
Let us describe our rigorous and thorough solutions process —partnership, design, analysis, and testing — to explain how our solutions deliver the first time, every time.